We offer personalized 3D models for wood carving wall art, art wood carvings and carving services to create beautiful art for our customers.
OUR MISSION:
The Sergand Team objective is to be one of the leading "WE CREAT REALITY" custom 3D models for wood carving source for your home, business, church or vacation and home. Our goal is to inspire you with our carvings so that you can see how our products will add creativity to your living area and get you excited about purchasing our SOLID wood carvings.
Several years ago, I was forced to make a career change. We started Sergand Team and we just love building our family owned business. As our business has grown, our son with his friends have come on board and added another dimension to our product line.
Our goal is to get what we call the "WOW effect" from our customers! Most of our customers have had no experience with STL models, 3D models for CNC or SOLID wood carvings. They've been exposed to "wood carvings" that are massed produced and made out of RESIN made to "look like real wood" when in fact it is not.
Part of our job is to educate our customers the differences between real wood carvings and RESIN look a likes. You can go on line or to many of the popular large retailers and see gorgeous 3D products from frames, to lamps, wall art, bathroom décor just to name a few. RESIN is naturally cheaper than real wood but DOES NOT look like real wood.
Our customers love the fact that we can "customize" our wood carvings to their specific needs and truly end up with an one-of-a-kind piece of wood décor.
I encourage you to read our customer reviews! We have done our job when our customers tell others about their unique "WOW effect" experience with our shop.
We love what we do and the excitement of our customers inspires us to continue creating unique wood items that we add to our shop! How many times have you seen something that you absolutely loved but didn’t buy it because it was the wrong color, wrong size, too expensive or you wanted to add or take away something? We are here to solve that problem!
If you have any questions whatsoever, please do not hesitate to contact us directly through Contact us.
What can we create for you today? Thank you for visiting our shop.
PRODUCT LINE:
Our 3D models and wood carving categories include animals, Christian, holiday, rustic home décor, custom wooden signs, JC Scissor Blocks, custom Corzetti Pasta Stamps, wall frames, wall shelves and wooden brackets, cabin décor, hand turned bowls, wooden wall letters and wedding décor.
BUSINESS MODEL:
The Sergand Team has two (2) business models.
The first model is 3D designs for wood art. We create all sorts of 3D models for wood art for the home, office, church or vacation home.
The second model is to provide wood carvings for the DYI home improvement enthusiasts, traditional woodworkers and cabinet makers who incorporate our wood carvings into their product line offering unique and one-of-a-kind pieces to their customers.
CUSTOM WOOD CARVING AND DESIGINING SERVICES:
We create beautiful wood art! Check out our about page and shop categories for a showcase of our product line. DON’T SETTLE! Customize it with our PERSONALIZED relief wood carving services!
Our goal is 100% customer satisfaction and we want you to feel completely comfortable purchasing our products. All non-customized or non-personalized orders are never final. We will do whatever it takes to make you happy.
Each piece or files is individually carved, hand sanded and finished. The cost is directly related to the level of relief carving. As the detail and size of the piece increases, so does the price. We try to create pieces to fit everybody's budget.
However, if you find a piece that you really love but cannot afford the piece as it is listed, please do not hesitate to contact us directly and we will do our best to create a piece within your budget. Our goal is to make affordable unique wood gifts.
RETURNS & EXCHANGES
I gladly accept returns and exchanges for wood carvings but 100% NO for 3D models!
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations!!!! - But please contact me if you have any problems with your order.
The following items and files can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Returns and exchange details
PRIVACY POLICY - GDPR REQUIREMENTS:
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control.
Information I Collect
To fulfill your order, you must provide me with certain information , such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom wood carving project for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
1. as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
2. when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
3. if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as A) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and B) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
1. Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
2. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
3. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
4. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
1. Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
2. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
3. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
4. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Johanna Haack, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Contact us. Alternately, you may call me at: +380662126699
RETURN POLICIES
DAMAGED items during the delivery process:
The buyer must send pictures of the damaged box and item as all of our items are insured. Once I receive the pictures, we will replace your item at no charge including the shipping charged.
RETURN policy for NON-CUSTOM orders:
We gladly accept returned of non-custom orders as we understand that you are purchasing an item based off a photo. If you decide, after receiving your non-custom order, you want to return it there is a process to do that. The buyer is responsible for the cost of the return shipping. Once we receive the item in the same condition it was sent out, we will immediately refund your money.
RETURN policy for CUSTOM ORDERS:
We do not offer a refund or exchange for personalized items unless it is a mistake that we made. If the buyer has made a mistake, we regret that we cannot refund or exchange the wood carving, however, we do offer a discounted replacement. Knots and wood grain will vary from piece to piece. It simply shows the natural characteristics within the wood. These characteristics are not considered defects and we cannot refund for this reason. Each piece of wood takes stain differently, we cannot guarantee the lightness/darkness of the coloring as this is dependent on the wood. We use the same process for creating and staining all of our signs, the exact color of the wood carving is out of our control and may be a shade darker or lighter than advertised. There will be no refunds for such cases.
Our Team
Location
Sergand Team
Mykolaivskaya st. 40, aprt. 11
Mykolaiv, Ukraine 54018
Phone: +38(066)2126699
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