Common Answers and Questions
Take the time to read our F.A.Q section. In case you want to contact directly you may do from our Contact Us form
Do I have to pay again to use my chosen digital file?
No, you may keep and use your chosen STL or any digital file for life without the need to pay us again.
Do you offer Refunds?
No, we have a refund after we sent the file. Our goal is to build a Happy Community with 100% satisfied members.
Special Members Club - what is that?
$000 Club Membership.
Pick any 8 Models. Then members can buy any 5 models for $50. The catalog currently has 100 New models and projection 4-7 new models added Monthly. "Special Members Club" Where we Make the Models and Designs our members want, with Super Discounts. "WHY" spend $300 to now $400 for Special Clubs, or 100's of GB when you get 100's to 1000's of models and designs you will never see, let alone Carve, Get Only the Models you Want and Need. Please check out this Great opportunity and become a member of our New "Special Members Club", we Plan 4 to 7 New Designs to be added Monthly. More information will follow and if you have a question ?? Just Private Message us. And thank you for your support. Check out our ever-growing Special Members Club section
Can I upgrade my membership?
Yes, of course you can upgrade at a higher plan at any moment during your membership and pay only the difference of price between the two memberships. Just log into your account and hit the “Upgrade Membership” button on the bottom of the page...
What payment methods do you support?
We accept all major Credit Cards and Paypal as well. However, you may contact us if you would like to pay through Bank Transfer or Western Union...
Purchased Designs "Can Not" be Shared or Resold?
Buyers "CAN NOT" Resale, Share or Giveaway any Digital Models Purchased for Personal/Professional use, Buyer can use Model/Stl/Design) to make as many Creations as desired, and Sale Completed Works.
DMAC Registered and Compliant
DMCA, also known as "Digital Millennium Copyright Act" is a law that protects creative works on the internet and contains the legal foundation for rights management in digital works. Filed: 6-3-2019
Drama Free Web Site
We're all in this Great CNC Hobbycraft World together to Create a Welcoming Environment. Let's treat Everyone with Respect. "ANY" and All Questions Welcomed, Kindness is "ALWAYS" Required.
We Love What We Do.
People all over the world have chosen Sergand Team as their go to, for the best source of STL models. Our models are designed for CNC as well as 3D printers.
We are proud to have members and clients all over the world spanning multiple continents.
We offer personalized 3D models that can be carved in wood, corian and many more materials.
The Sergand Team objective is to be one of the leading "WE CREAT REALITY" custom 3D models for wood carving in the industry whether it is for your weekend warrior hobby project or a full-time business. Our goal is to inspire you with our models, so that you can see how our products will add to your creativity, boost your imagination, and inspire you to amaze everyone around you.
Several years ago, I was forced to make a career change. We started Sergand Team as a family business, and it has grown tremendously, all in thanks to individuals such as yourself who have trusted us to create their models. As our business has grown, our son joined our team along with his with friends. Our close nit family business has benefited tremendously from very dedicated and truly skilled designers who are out family and friends.
Our goal is to get what we call the "WOW effect" from our customers! Most of our customers have had no experience with STL models, 3D models for CNC or SOLID wood carvings. They've been exposed to "wood carvings" that are mass produced and made of RESIN, that is made to "look like real wood" when in fact it is not.
Part of our job is to educate our customers the differences between real wood carvings and RESIN look a likes. You can go online or to many of the popular large retailers and see gorgeous 3D products from frames, to lamps, to wall art, bathroom décor just to name a few. RESIN is naturally cheaper than real wood but DOES NOT look like real wood.
Our customers love the fact that we can "customize" our models to their specific needs and truly end up with an one-of-a-kind piece of wood décor.
I encourage you to read our customer reviews! We know we have done our job when our customers give us referrals to their friends and colleagues and spread the word about our “WOW effect”
We love what we do and the excitement of our customers inspires us to continue creating unique models and actual wood pieces, that we add to our shop! How many times have you seen something that you absolutely loved but didn’t buy it because it was the wrong color, wrong size, too expensive or you wanted to add or take away something? We are here to solve that problem!
If you have any questions whatsoever, please do not hesitate to contact us directly through Contact us.
What can we create for you today? Thank you for visiting our shop.
Our 3D models and wood carving categories include animals, Christianity pieces, holiday, rustic home décor, custom wooden signs, JC Scissor Blocks, custom Corzetti Pasta Stamps, wall frames, wall shelves and wooden brackets, cabin décor, hand turned bowls, wooden wall letters and wedding décor.
The Sergand Team has two (2) business models.
The first model is 3D designs for wood art. We create all sorts of 3D models for wood art for the home, office, church or any place your hear desires.
The second model is to provide models for wood carvings for the DYI home improvement enthusiasts, traditional woodworkers and cabinet makers who incorporate our wood carvings into their product line offering unique and one-of-a-kind pieces to their customers.
CUSTOM WOOD CARVING AND DESIGINING SERVICES:
We create beautiful models and wood art! Check out our about page and shop categories for a showcase of our product line. DON’T SETTLE for what is readily available! Customize it with our PERSONALIZED relief wood carving services!
Our goal is 100% customer satisfaction, and we want you to feel completely comfortable purchasing our products. All non-customized or non-personalized orders are never final. We will do whatever it takes to make you happy.
Each piece or files is individually carved, hand sanded and finished. The cost is directly related to the level of relief carving. As the detail and size of the piece increases, so does the price. We try to create pieces to fit everybody's budget.
However, if you find a piece that you really love but cannot afford the piece as it is listed, please do not hesitate to contact us directly and we will do our best to create a piece within your budget. Our goal is to make affordable unique wood gifts.
RETURNS & EXCHANGES
I gladly accept returns and exchanges for physical wood carvings sold by us.
to initiate a return please contact me within: 3 days of delivery
Ship items back within: 7 days of delivery and provide tracking number for your shipment.
- If the item your purchased arrives damaged
- No cancellations or returns of custom / personalized orders. However, please contact us and I will try to work thru the issue with you
Due to digital nature of the 3D model files there are no refunds for purchased models. However, if you are experiencing an issue with the file as is common due to various software programs, we will be more then glad to assist you and walk you thru the process.
Mykolaivskaya st. 40, aprt. 11
Mykolaiv, Ukraine 54018
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